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Any1 Features

The possibilities are virtually endless

Here’s a good sample of what the Any1 platform can do for you, from our live chat software features, to our full omnichannel capabilities. If we tried to list every feature and capability, you’d be here all day. Don’t see something you need? Chat with us!

Team

Business

Enterprise

  • Customize Chat Experience
  • Customizable Chat Window
  • Chat in 13+ languages
  • Pre-chat Survey
  • File Upload
  • Download Chat Transcript
  • Offline Messages
  • Save Visitor as a Contact
  • Multiple Campaigns
  • Post Chat Survey
  • Audio-video
  • Co-browsing
Add-on Add-on Add-on
  • Dynamic Chat Campaigns
  • Display chat button on specific domains only
  • Visitor Single Sign-On (SSO)
  • Agent Assist
Add-on Add-on Add-on
  • Proactive chat
  • Web and desktop App
  • Visitor monitoring
  • Multiple simultaneous chats
  • Agent collaboration
  • Set status
  • Ban visitors
  • Spell check
  • Canned messages
  • Push page
  • Site navigation tracking
  • Custom visitor filter
  • Add internal note
  • Wrap-up comments and tags
  • Automatic translation
  • Visitor segmentation
  • Automated chat distribution
  • Set agent permissions
  • Supervision and quality control
  • Join chat
  • Remove agent from chat
  • Offline messaging
  • Chat with agents
  • Audit logging
  • Export chat/offline message transcript
  • Basic routing by department
  • Department broadcasting
  • Custom away status
  • Rule-based chat distribution
  • Rule-based routing
  • Restricted words
  • Agent Single Sign-On (SSO)
  • Shift
  • Chat Volume
  • Export report data
  • Visitor rating
  • Pre- and Post-chat survey reports
  • Canned message usage
  • Agent Performance
  • Queue and wait time
  • Conversion report
  • Agent workload and productivity
  • Chat source
  • Wrap-up report
  • Reports by 24/7 or Half-Hour Distribution
  • Content management systems
  • Shopify
  • Magento
  • Salesforce.com
  • Zendesk
  • Google Analytics
  • Zapier
  • GoToMeeting
  • Join.Me
  • Custom variable importing
  • Webhooks
  • Agent console extension
  • API
  • ISO 27001 certification
  • WCAG Compliance
  • LDAP authentication
  • CAPTCHA verification
  • Audit logs
  • IP restriction
  • Advanced password policies
  • Credit card masking
  • PCI compliant form
  • HIPAA compliance

Any1.app Omnichannel includes Live Chat, Email, Social Media, SMS and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.

Team

Business

Enterprise

  • Merge tickets
  • Block senders
  • Save visitor as a Contact
  • Canned messages
  • Email notification sound
  • Email signature
  • Custom views
  • Custom tags
  • Batch edit
  • @mention
  • Add internal note
  • Working time & holidays
  • Basic routing
  • Triggers
  • Custom fields
  • Auto allocation
  • Service level agreement (SLA)
  • Rule-based routing
  • Agent Single Sign-On (SSO)
  • Restricted words
  • Email
  • Facebook
  • Twitter
  • WeChat
  • SMS
  • WhatsApp for Business
  • Internal
  • Set KB public or private status
  • Unlimited articles
  • Media library
  • Label articles with unique tags
  • Measure content performance with visitor ratings
  • Customize CSS for unique design
  • Custom HTML
  • Multiple Knowledge Bases
  • Live Chat Integration
  • Audit Logs
  • IP restriction
  • Advanced password policies
  • Agent console extension
  • Credit card masking
  • Realtime overview
  • Volume
  • Canned message usage
  • Channel
  • Efficiency
  • Agent availability
  • SLA policies

AI Chatbot and Agent Assist are add-ons to Any1.app Live Chat or Any1.app Omnichannel.

  • NLP (Natural Language Processing)
  • Integrate your own bot with Any1.app
  • Multiple responses to the same question
  • Dynamic form fields based on collected visitor information
  • Tunable bot sensitivity
  • Collect information via prompts
  • Collect information via forms
  • Rich responses with text/button/image/video/webhooks/quick replies
  • Customize greeting messages for different channels
  • Machine learning from visitor questions
  • Transactional – reservations, orders, bookings, etc.
  • Built-in small talk
  • Bulk Q&A import
  • Bot simulator
  • Instant visitor sign-in
  • Multi-language bots
  • Smart triggers
  • Customized chat routing
  • Set agent permissions
  • Bot supervision and quality control
  • Detailed bot analytics
  • Export bot report data
  • Available in different channels
  • Agent Assist ‘listens’ in on your chats to determine the conversation topic
  • Suggests answers in real-time from canned messages, knowledge base articles, and chatbot intents
  • Trainable to recognize industry-specific terms and synonyms
  • Learns which answers your agents use to improve future performance
  • Easily tunable to control response sensitivity
  • Agents can flag questions that don’t have prepared answers for future expansion
  • Easily combine human responses with bot workflows for optimal performance

Any1.app Omnichannel includes Live Chat, Email, Social Media, SMS and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.

Team

Business

Enterprise

  • Merge tickets
  • Block senders
  • Save visitor as a Contact
  • Canned messages
  • Email notification sound
  • Email signature
  • Custom views
  • Custom tags
  • Batch edit
  • @mention
  • Add internal note
  • Working time & holidays
  • Basic routing
  • Triggers
  • Custom fields
  • Auto allocation
  • Service level agreement (SLA)
  • Rule-based routing
  • Agent Single Sign-On (SSO)
  • Restricted words
  • Email
  • Facebook
  • Twitter
  • WeChat
  • SMS
  • WhatsApp for Business
  • Internal
  • Set KB public or private status
  • Unlimited articles
  • Media library
  • Label articles with unique tags
  • Measure content performance with visitor ratings
  • Customize CSS for unique design
  • Custom HTML
  • Multiple Knowledge Bases
  • Live Chat Integration
  • Audit Logs
  • IP restriction
  • Advanced password policies
  • Agent console extension
  • Credit card masking
  • Realtime overview
  • Volume
  • Canned message usage
  • Channel
  • Efficiency
  • Agent availability
  • SLA policies

Any1.app Omnichannel includes Live Chat, Email, Social Media, SMS and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.

Team

Business

Enterprise

  • Merge tickets
  • Block senders
  • Save visitor as a Contact
  • Canned messages
  • Email notification sound
  • Email signature
  • Custom views
  • Custom tags
  • Batch edit
  • @mention
  • Add internal note
  • Working time & holidays
  • Basic routing
  • Triggers
  • Custom fields
  • Auto allocation
  • Service level agreement (SLA)
  • Rule-based routing
  • Agent Single Sign-On (SSO)
  • Restricted words
  • Email
  • Facebook
  • Twitter
  • WeChat
  • SMS
  • WhatsApp for Business
  • Internal
  • Set KB public or private status
  • Unlimited articles
  • Media library
  • Label articles with unique tags
  • Measure content performance with visitor ratings
  • Customize CSS for unique design
  • Custom HTML
  • Multiple Knowledge Bases
  • Live Chat Integration
  • Audit Logs
  • IP restriction
  • Advanced password policies
  • Agent console extension
  • Credit card masking
  • Realtime overview
  • Volume
  • Canned message usage
  • Channel
  • Efficiency
  • Agent availability
  • SLA policies

Any1.app Omnichannel includes Live Chat, Email, Social Media, SMS and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.

Team

Business

Enterprise

  • Merge tickets
  • Block senders
  • Save visitor as a Contact
  • Canned messages
  • Email notification sound
  • Email signature
  • Custom views
  • Custom tags
  • Batch edit
  • @mention
  • Add internal note
  • Working time & holidays
  • Basic routing
  • Triggers
  • Custom fields
  • Auto allocation
  • Service level agreement (SLA)
  • Rule-based routing
  • Agent Single Sign-On (SSO)
  • Restricted words
  • Email
  • Facebook
  • Twitter
  • WeChat
  • SMS
  • WhatsApp for Business
  • Internal
  • Set KB public or private status
  • Unlimited articles
  • Media library
  • Label articles with unique tags
  • Measure content performance with visitor ratings
  • Customize CSS for unique design
  • Custom HTML
  • Multiple Knowledge Bases
  • Live Chat Integration
  • Audit Logs
  • IP restriction
  • Advanced password policies
  • Agent console extension
  • Credit card masking
  • Realtime overview
  • Volume
  • Canned message usage
  • Channel
  • Efficiency
  • Agent availability
  • SLA policies

Any1.app Omnichannel includes Live Chat, Email, Social Media, SMS and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.

Team

Business

Enterprise

  • Merge tickets
  • Block senders
  • Save visitor as a Contact
  • Canned messages
  • Email notification sound
  • Email signature
  • Custom views
  • Custom tags
  • Batch edit
  • @mention
  • Add internal note
  • Working time & holidays
  • Basic routing
  • Triggers
  • Custom fields
  • Auto allocation
  • Service level agreement (SLA)
  • Rule-based routing
  • Agent Single Sign-On (SSO)
  • Restricted words
  • Email
  • Facebook
  • Twitter
  • WeChat
  • SMS
  • WhatsApp for Business
  • Internal
  • Set KB public or private status
  • Unlimited articles
  • Media library
  • Label articles with unique tags
  • Measure content performance with visitor ratings
  • Customize CSS for unique design
  • Custom HTML
  • Multiple Knowledge Bases
  • Live Chat Integration
  • Audit Logs
  • IP restriction
  • Advanced password policies
  • Agent console extension
  • Credit card masking
  • Realtime overview
  • Volume
  • Canned message usage
  • Channel
  • Efficiency
  • Agent availability
  • SLA policies

Any1.app Omnichannel includes Live Chat, Email, Social Media, SMS and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.

Team

Business

Enterprise

  • Merge tickets
  • Block senders
  • Save visitor as a Contact
  • Canned messages
  • Email notification sound
  • Email signature
  • Custom views
  • Custom tags
  • Batch edit
  • @mention
  • Add internal note
  • Working time & holidays
  • Basic routing
  • Triggers
  • Custom fields
  • Auto allocation
  • Service level agreement (SLA)
  • Rule-based routing
  • Agent Single Sign-On (SSO)
  • Restricted words
  • Email
  • Facebook
  • Twitter
  • WeChat
  • SMS
  • WhatsApp for Business
  • Internal
  • Set KB public or private status
  • Unlimited articles
  • Media library
  • Label articles with unique tags
  • Measure content performance with visitor ratings
  • Customize CSS for unique design
  • Custom HTML
  • Multiple Knowledge Bases
  • Live Chat Integration
  • Audit Logs
  • IP restriction
  • Advanced password policies
  • Agent console extension
  • Credit card masking
  • Realtime overview
  • Volume
  • Canned message usage
  • Channel
  • Efficiency
  • Agent availability
  • SLA policies

Any1.app Omnichannel includes Live Chat, Email, Social Media, SMS and Knowledge Base. To view the Live Chat features, please click on the Live Chat tab.

Team

Business

Enterprise

  • Merge tickets
  • Block senders
  • Save visitor as a Contact
  • Canned messages
  • Email notification sound
  • Email signature
  • Custom views
  • Custom tags
  • Batch edit
  • @mention
  • Add internal note
  • Working time & holidays
  • Basic routing
  • Triggers
  • Custom fields
  • Auto allocation
  • Service level agreement (SLA)
  • Rule-based routing
  • Agent Single Sign-On (SSO)
  • Restricted words
  • Email
  • Facebook
  • Twitter
  • WeChat
  • SMS
  • WhatsApp for Business
  • Internal
  • Set KB public or private status
  • Unlimited articles
  • Media library
  • Label articles with unique tags
  • Measure content performance with visitor ratings
  • Customize CSS for unique design
  • Custom HTML
  • Multiple Knowledge Bases
  • Live Chat Integration
  • Audit Logs
  • IP restriction
  • Advanced password policies
  • Agent console extension
  • Credit card masking
  • Realtime overview
  • Volume
  • Canned message usage
  • Channel
  • Efficiency
  • Agent availability
  • SLA policies