Post chat survey window is a window where visitors can leave evaluative comments and rate agents' performance after a chat. Post chat survey helps you gather clients' feedback, evaluate employees' performance and identify improvement opportunities. Chakap also provides Rating Report and Post-Chat Survey Questions Report so that you can have a full picture of how well your agents are performing.
Step by Step Instructions
Locate Canned Messages by Category
Log into your Chakap account.
Find Post Chat in Campaign menu, Enable Post Chat Window, and customize the Greeting Message.